Downloads Library

Browse our collection of downloadable resources


Find answers to commonly asked questions about our products and downloads.

How do I contact you?

Our freephone number: 0808 1441005
Direct line to the office: 01942 608915

How do I place an order?

Please call or e-mail our sales team with your enquiry and confirmation of your billing / delivery address, we will provide our very best and most accurate price including any delivery costs. You can simply submit an order by return.

Can I collect my order from you?

Absolutely yes, we offer a discount for any order collected from our factory. We are located in Leigh, Greater Manchester & approximately 1.6miles from the East Lancashire Road.

Do you keep stocks of all items?

We have extensive stocks of shelving components, so each order received can be actioned very quickly. Assembled products are made to order and in house manufacture & painting ensure a quick turn-around.

How do I pay you?

We cannot accept card payments, upon receipt of our invoice the best method of payment is a bank transfer.

Account: 01104531 Sort code: 30 – 19 – 56

Can I open an account?

We offer credit account facilities to companies with a good credit history, please call our freephone number for more details.

I cannot find a product on your website?

Please use the search feature located on the top right-hand side of our home page. If you are still having trouble finding it then please call our sales office who will find it for you.

Do you offer a warranty?

All our products are guaranteed against faulty manufacturer and are in accordance with the international FEM standards, thus ensuring quality safety and guaranteed efficiency for our customers. All our products come with a one-year manufacturer’s guarantee. In the unlikely event you do experience a problem then call our team who will be happy to help you.

How will my order be delivered?

Most of our orders are palletised. Please advise us if this is unsuitable for you and, also if the destination is a domestic property. I’m afraid the courier cannot take away the pallet or packaging and we would kindly request you dispose of this responsibly.

Still have questions?

Get in touch with us and we will help with any enquiries.

J W Whittle Limited considered our specific requirements for chemical storage and combined that within a racking system which was the perfect solution for us. We were impressed with their quality of service, from the initial site survey to manufacture and timely installation to meet our deadline.

Andrew Atkins

QHSE Manager, Karas Industries Ltd.

Trusted by industry-leading companies around the globe

Discover our quality steel shelving

If you would like to know more about our capabilities or have a bespoke shelving or product storage requirement, then we would love to hear from you.